"Every CEO I meet is trying to solve the experience gap…the difference between what people expect and what they actually receive. This is a $1.6 trillion problem because frustrated people will look elsewhere for a better experience.” Bill McDermot, CEO, SAP

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Customer Experience

Appropriate customer experiences lead to loyalty which enhances the value of your company. Loyal customers stay longer, purchase more, help identify improvements, reduce acquisition costs through positive referrals and cost less to serve. Trustworthy data, analytics and timeous insights are prerequisites

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